Data Deletion

What this page is

This page explains how to ask us to delete your personal data from AI Sales Inbox — whether you are a seller who signed up for an account, or a buyer who messaged one of our sellers’ Facebook Pages or channels. We delete requested data within 30 days and confirm when it is done. Full details are in the Privacy Policy.

If you are a seller (you signed up)

Email us at info.yearmedia@gmail.com with the subject “Delete my data” and include the email address you signed up with. You can also write to us through the Contact page. We will delete your workspace data — messages, customers, orders, products, scheduled posts and channel access tokens — within 30 days and confirm by email when it is done.

You can also disconnect a Page, account or channel at any time from the Channels page in the dashboard. Disconnecting stops new messages from arriving; the data already stored is deleted when you ask us to delete it.

If you are a buyer (you messaged a seller’s Page)

The fastest way is Facebook’s own flow:

1. Go to Facebook Settings → Apps and Websites.
2. Find AI Sales Inbox and choose Remove.
3. Follow the data deletion link shown there. Facebook sends the request to our system automatically, and we delete your messages, conversations and customer record within 30 days. Facebook also gives you a confirmation code and a status link for the request.

You can also tell the seller directly: the name of the Facebook Page you messaged, your Facebook name, and what you want deleted (messages / order details / everything). The seller can pass the request to us.

What gets deleted

• Chat messages and comments you sent to a seller.
• Your customer record (name, phone number, delivery address).
• Your orders and order details.
• Access tokens for the Page, account or channel you connected (sellers).

Billing records needed for accounting may be kept longer in anonymised form — without names, phone numbers, or addresses — so no one can be identified from them.

Questions

Questions about deletion: email us at info.yearmedia@gmail.com, contact us through the Contact page or read the Privacy Policy.